Frequently Asked Questions (FAQ)
Can't find your answer here? WhatsApp us at +6013-337 3351 — we reply within one working day.
Custom & Corporate Orders
Do you have an order minimum?
Yes. Packaging customisation starts from a minimum of 20 units. We're happy to accommodate smaller quantities with adjusted costing.
How much do custom gift sets and packaging cost?
Every project is made-to-order, so pricing depends on quantity, materials and design. Tell us your per-unit budget and we'll design to it. For an accurate quote, share:
- Preferred box type or style
- Dimensions (Length × Width × Height)
- Branding details (logo placement, colours, finishing)
- Quantity and deadline
Do you have a catalogue?
Most of our work is fully customised, but you can browse our building blocks right here on the site:
- Box Designs — MDF, drawer and signature series boxes we produce in-house
- Merchandise Options — items you can build into any gift set
- In-House Products — our own soy candles, handmade soap and wax sachets
More past projects on our Instagram. Have a theme, quantity or budget in mind? WhatsApp us and we'll propose a personalised quotation.
Can you brand items with our company logo?
Yes — that's our core work. In-house we do laser engraving (MDF, acrylic, plywood), UV printing, foil stamping and custom stickers/labels, applied to boxes, inserts and most merchandise items.
What is your lead time?
Standard custom projects: approximately 2–5 weeks after order confirmation. Components requiring import or special sourcing: up to 45 days. Urgent deadline? Express production is possible for selected projects — our fastest delivery is 7 working days, subject to scope. Tell us your date and we'll confirm feasibility upfront.
What is your customisation process?
- Briefing — Tell us your gifting intention, budget and expected quantity.
- Proposal — We design a concept and present options with a detailed quotation.
- Confirmation — Once you're happy, we issue an invoice. Production begins upon payment as per the quotation terms.
Do you produce samples? Is there a charge?
Yes — single-piece sampling at RM300, fully waivable upon order confirmation. Share your ideas, box dimensions or design preferences and we'll take it from there.
Can you deliver a corporate order to multiple addresses?
Yes — for corporate orders we can arrange split delivery to multiple recipients. Share your recipient list when requesting a quote and we'll include the delivery arrangement and costing in the proposal.
Payment & Delivery
Which forms of payment do you accept?
- Online shop orders: all major credit cards, Apple Pay, Google Pay and PayPal.
- Custom orders: online bank transfer only.
We do not store credit card information and cannot process payments over the phone.
Where do you deliver?
We deliver to personal residences and business addresses across Malaysia. For deliveries outside Malaysia, WhatsApp us to discuss arrangements.
What are your delivery methods?
- Most orders ship via DHL, Pos Malaysia, GDex or ABX, depending on your location.
- Bulk orders are delivered via freight carriers.
- Local or single-item deliveries may use a same-day rider service.
Can you arrange delivery on a specific date?
We can guarantee a specific delivery day only if the request was agreed via WhatsApp during order placement and the address is within 20km of our Klang studio. For other locations we'll do our best, but courier timing is outside our control.
Online Shop Orders
What is your return policy?
Due to the personalised nature of our products, we do not accept returns or issue refunds. If your item arrives in less-than-perfect condition, contact us within 48 hours of delivery via WhatsApp with photos, and we'll do our best to make it right.
Still have a question?
✆ WhatsApp +6013-337 3351 — fastest response, or send us a written enquiry. Custom quote within 24 hours.