Frequently Asked Questions (FAQ)

Q: Do you have an order minimum?
Yes. Our packaging customization starts from a minimum of 50 units, though we’re happy to accommodate smaller quantities with adjusted costing.

Q: What is the cost of this product?
All of our creations are made-to-order, tailored to each client’s budget, quantity, and design direction.

To provide an accurate quote, kindly share:

  • Preferred box type or style

  • Dimensions (Length × Width × Height)

  • Branding or design details (e.g. logo placement, color themes, etc.)

We’ll respond with a proposal based on your preferences.

Q: Do you have a catalogue?
We don’t use a fixed catalogue. Most of our work is fully customized, designed specifically for each client.

You can browse our Instagram page for reference—it's where we showcase past projects and styles.
If you have a theme, quantity, or budget in mind, feel free to share. We’re happy to explore ideas and propose a personalized quotation.

Q: What is your lead time?
Lead time depends on project complexity and quantity.

  • For in-stock items and simpler customizations: approx. 2 weeks after order confirmation.

  • For components requiring import or special sourcing: up to 45 days.

We’ll always advise on timing based on your project needs.

Q: What is your customization process?

  1. Briefing – Tell us your gifting intention, budget, and expected quantity.

  2. Proposal – We’ll design a concept and present options with a detailed quotation.

  3. Confirmation – Once you're happy, we’ll issue an invoice. Production begins upon payment.

Q: Do you produce samples? Is there a charge?

Yes, we offer single-piece sampling at RM300. This fee is fully waivable upon order confirmation.

Feel free to share your ideas, box dimensions, or design preferences when you’re ready—we’re excited to explore what we can create for you!

Q: Which forms of payment do you accept?

  • For e-commerce orders: all major credit cards, Apple Pay, Google Pay, and PayPal.

  • For custom orders: online bank transfer only.

We do not store credit card information and cannot process payments over the phone.

Q: Where do you deliver?
We deliver to both personal residences and business addresses across Malaysia.

Q: What is your return policy?
Due to the personalized nature of our products, we do not accept returns or issue refunds.

However, if your item arrives in less-than-perfect condition, please contact us within 48 hours of delivery via WhatsApp. We’ll do our best to make it right.

Q: What are your delivery methods?

  • For most orders, we ship via DHL, Pos Malaysia, GDex, or ABX, depending on your location.

  • For bulk orders, we arrange delivery via freight carriers.

  • For local deliveries or single items, we may use a same-day rider service.

Q: Can you arrange for my gift to arrive on a specific date?
We can only guarantee delivery on a specific day if:

  • The request was made and agreed upon via WhatsApp during order placement, and

  • The delivery address is within 20km of our office.

For all other cases, we can try our best but cannot promise exact delivery dates due to courier limitations.